Source management - calls

Navigate to Sources -> Source management, select the desired call campaign, and click Appy filter:

Source management page includes a brief description and the date when the last call disposition file was uploaded (if there were any). 

Click any column heading to sort the table down, click one more time to sort it up.

The following columns are displayed by default (with Traffic Types selected in Group by list):

1. Publisher ID - the unique ID of the call publisher.

2. Calls - the number of all calls paid by this campaign.

3. Contacted - the number of calls with Contacted status uploaded in disposition files.

4. Interested - the number of calls with Interested status uploaded in disposition files.

5. Appointment - the number of calls with Appointment status uploaded in disposition files.

6. Quoted - the number of calls with Credit Pull status uploaded in disposition files.

7. Sale - the number of calls with Sale status uploaded in disposition files.

8. ROI - returns on investment of the selected campaign. 

9. Custom value 1, 2, 3 - average values calculated from custom values provided during disposition update. Select different groupings to view custom values per each publisher or source.

10. CPA - calculated CPA based on disposition files uploaded. Check details about CPA in Buyer performance report.

11. CPL - average cost per call from each source or publisher, depending on the grouping selected). CPL is calculated as the ratio of total payout for calls from this source to the number of calls bought for the selected period.
12. Tier range (for publishers) shows tier range per lead - for example, 1 - 5, or 1 – 2, Unassigned tiers are not included.

13. Source tier (for sources) shows the most recent tier assigned to the source.

Set the status for your campaign in order to start or pause the call flow. Click the icon near Select campaign field and select one of the following options:

• Active - All sources - campaign is connected to all existing sources: all calls from all publishers from the corresponding vertical will be proposed to your campaign. 
• Paused - campaign is temporarily paused, e.g. for a holiday, long weekend, or any other purpose that requires turning on/off.
• Build mode - campaign is on the integration stage or commercial settings are being defined.
• Deactivated - campaign stops receiving traffic and is disconnected from all the sources.

You can group the table and replace the first column using Group by list. All values will be recalculated:

• Publishers – the table is grouped by publisher ID.
• Sources – the table is grouped by phone numbers.
  

To filter the table by period, click the date picker and enter or select the preferred period in the calendar:

Click Graph to view Sales funnel chart that visualizes steps of the sales funnel according to disposition uploads. Each step shows the conversion percentage from the initial number of calls. The step considered the goal is highlighted in green:

Hover over the status bar to viewthe average custom value for the selected campaign and date range.

If there’s no disposition data for the selected campaign, 0 is displayed for all steps and the recommendation to upload disposition data.

To export the report, click Export on the right above the table. A pop-up window will appear:

Choose preferred separator (comma, semicolon or pipe) and click Proceed. A tooltip will appear in the upper right corner of the screen:

You'll be notified as soon as the export file is ready. To download it, go to Report exports and click Action -> Download as CSV.