Disposition engine allows assigning various conversion statuses to leads and calls for a particular buyer. It also gives buyers an insight into the correlation between the lead bought, calls paid, and the impact on their revenue.
How to change the disposition
Disposition shows the conversion stage of the lead/call for the particular buyer. The lead can be sold to several different buyers, and each of them can set different disposition status to this lead.
Upload lead or call disposition files via Disposition management.
The Goal is the specific disposition status of the lead or call that the buyer strives to reach (most often - Sale or Qualified). Goals are configured on a campaign level together with the expected revenue received by the buyer when it is achieved.
Total goals reached, Buyer revenue, ROI, and CPA are reflected in Buyer reports. This functionality enables buyers to determine the sources, from which they receive the highest profits.
To set a disposition goal, go to Campaigns, find the desired campaign, click Action -> Campaign settings:
Navigate to Goals tab, click Edit and fill in the following fields:
1. Target CPA status - set the desired lead or call status that matches the target acquisition of the buyer. To remove the goal, select None status.
2. Target CPA - set the target revenue the buyer expects to receive when the goal (specific lead or call status) is reached.
Click Save as soon as you are done.
Buyer revenue and performance
The statistics related to reached goals (Total Goals, Buyer revenue, ROI, and CPA) are reflected in the following buyer reports:
Here is an example of Buyer report:
The following columns describe calculations based on goals:
1. Total goals - the number of goals reached during the selected period of time.
2. ROI (Return on investment), % - the benefit to a buyer resulting from the purchase of leads/calls, calculated as (Buyer Revenue - Payout)/Payout.
If the Goal was set for the campaign and the necessary status hasn't been reached yet, ROI is -100%. If the Goal was not set at all, ROI is N/A.
3. Buyer revenue - the revenue of the buyer received when the goal was reached (the product of Total goals and Target CPA configured in campaign settings)
4. CPA (Cost per acquisition) shows the average amount the buyer paid for reaching one goal (the ratio of Payout to Total goals).
If the goal was set for the campaign and necessary status has not been reached yet, CPA is $0,00. If the goal was not set at all, CPA is N/A.
Disposition and goals functionality enables buyers to determine the sources (Publishers and Sub IDs), from which they receive the highest profits. Based on this information, buyers can adjust their configurations in Source management and Filter management in order to increase their performance and revenues.
You can also include up to 3 custom numeric values when updating disposition in order to track additional data points that are specific for your campaigns. This will allow you to see more relevant data and make better buying and budgeting decisions.
For example, in Mortgage vertical, the following fields can be mapped to custom values in PX:
- Loan amount
- Credit Score
- Loan-to-Value Ratio (LTV).
You can customize names for custom values per buyer or vertical.
Custom values provided during disposition status updates are displayed on several PX pages in order to help buyers track and analyze the performance of their campaigns. The numbers from each of these 3 columns are transformed to average values (i.e. 300 (17) means that 17 values were provided, resulting in 300 average value).
Custom value 1, Custom value 2, Custom value 3 columns (hidden by default) are displayed on the following pages:
- Disposition management
- Source management - table columns for all source groupings and tooltips in sales funnel chart
- Site page.
In addition, custom values specified for the specific lead are available in Disposition History in lead details.
Statistics on custom values is available starting from July 2019.